Shipping & Delivery
We deliver worldwide via premium express couriers (UPS or DHL).
Smart Regional Stock & Anti-Duty Protection:
To protect our customers from unexpected customs duties and excessive shipping costs, we have implemented an Automated Safety System.
To protect our customers from unexpected customs duties and excessive shipping costs, we have implemented an Automated Safety System.
- Regional Protection: Our system automatically detects your location. Purchases from a stock outside your geographical region (e.g., a US resident buying from Europe Stock) are automatically restricted for your protection.
- Available Stocks: USA Stock, Europe Stock, UK Stock, and Global Stock.
- Global Reach: Our “Global Stock” products are fulfilled through our direct textile facilities in the USA, Europe, Brazil, and Asia.
Can’t find an item in your local stock?
If a specific product is not listed as available in your regional stock, we are here to help. Contact our concierge team via WhatsApp to check for manual availability or special procurement:
Request via WhatsApp
If a specific product is not listed as available in your regional stock, we are here to help. Contact our concierge team via WhatsApp to check for manual availability or special procurement:
Request via WhatsApp
- Tracking: All orders include a tracking number provided via email upon dispatch.
- Delivery Times: Calculated in real-time at checkout based on stock origin and your destination.
Return Policy
Important: We provide detailed specifications and sizing for every product on the marketplace. Please review all descriptions carefully. If you have any doubts, contact our customer service before purchasing to ensure the perfect choice.
- Eligibility: Items must be unworn, unwashed, and in original condition.
- Timeframe: Returns must be initiated within 15 days of purchase.
- Refunds: Processed within 7-10 business days. Funds will appear in your account within 1-3 business days after processing.
Payments
We accept secure payments through the following methods:
- Digital Payments: Secure checkout via Stripe and PayPal.
- Bank Transfer: Local bank accounts are available for USA, Europe (EU), and United Kingdom (UK) for faster and cheaper transfers. Banking coordinates are provided upon order completion.
FAQ
Why is my purchase restricted to certain stocks?
This is a safety measure to ensure you receive your order in the shortest time possible without being surprised by international customs fees or taxes. We prioritize your local stock for your convenience.
What if my size is available in another region?
Please use our WhatsApp concierge service. Our team will manually verify if the item can be transferred or fulfilled from our global production network directly to you.
Are the delivery costs the same for all regions?
Shipping costs depend on the destination and the weight of the package. You will see the final shipping price during the checkout process.